Privacy Policy

Last Updated: July 2026

Castle Gardens ILM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (castlegardensilm.com) or engage with our catering and event planning services in North Carolina.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you request a quote, book an event, or communicate with us. This information may include:

• Personal Data: Your name, email address, phone number, and physical address.
• Event Data: Event dates, venue locations, guest counts, dietary restrictions, and specific celebration details.
• Payment Information: Credit card numbers and billing addresses (processed securely through third-party payment gateways).

2. How We Use Your Information

We use the information we collect to provide luxury, stress-free event experiences. Specifically, we use your data to:

• Provide quotes, execute contracts, and fulfill our catering and event planning services.
• Communicate with you regarding your event timeline, menu approvals, and billing.
• Respond to inquiries, customer service requests, and feedback.
• Improve our website, marketing efforts, and overall client experience.

3. Sharing of Your Information

We respect your privacy and will never sell your personal information. We may share your information with trusted third parties only in the following circumstances:

• Service Providers: We may share data with vendors (such as rental companies or florists) solely for the purpose of executing your contracted event.
• Legal Obligations: We may disclose information if required to do so by law, subpoena, or to protect the rights, property, and safety of Castle Gardens ILM and our clients.

4. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies help us understand how users navigate our site, allowing us to improve functionality and tailor our marketing efforts. You can choose to disable cookies through your browser settings, though some website features may not function properly.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to help protect your personal information. However, please be aware that no transmission of data over the internet or method of electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the right to request access to the personal information we collect, update or correct it, or request that it be deleted. If you wish to exercise any of these rights, please contact us using the information below.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Castle Gardens ILM
Wilmington, North Carolina
Phone: (877) 732-2785
Email: info@castlegardensilm.com